FREQUENTLY ASKED QUESTIONS

RETURNS AND REFUND POLICY

Last updated 19th May 2024

Thank you for your purchase we hope your are happy with it. While we love all our garments we understand that they may not be right for everyone so if you are not completely satisfied with your purchase for any reasons, you may return it to us for a full refund or an exchange. Please see below our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition and they must not be damaged or soiled, washed, altered or worn as these will not be refunded or exchanged.

RETURN PROCESS

To return an item, please email customer service at rosabearclothing@gmail.com to obtain a Returns Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in it's original packaging and Proof of posting,then post your return to the following address:

RosaBear Clothing

Attn: Returns

RMA#

Flat 6 Fair London, Peckham Road,

SE58QW

REFUNDS

After receiving your item and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged

• Items that were damaged by the customer

• Items that are damaged, soiled, washed, altered or worn

PLEASE NOTE

Sale items are FINAL SALE and cannot be returned

QUESTIONS

If you have any questions concerning our Returns and Refunds Policy, please contact us by e-mail rosabearclothing@gmail.com

COOKIES POLICY

WHAT ARE COOKIES?

Cookies are simple text files that are stored on your computer or mobile device by a website's server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, websites's domain name, and some digits and numbers.

WHAT TYPES OF COOKIES DO WE USE?

Necessary cookies

Necessary cookies allows us to offer you the best possible experience accessing and navigating through our website and using its features. For example, these cookies let us recognise that you have created an account and have logged into that account to access the content.

Functionality cookies

Functionality cookies let us operate the site in accordance with the choices you make.For example, we will recognnise your username and remember how you customised the site during future visits.

Analytical cookies

These cookies enable us and the third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

HOW TO DELETE COOKIES

If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.org which contains comprehensive information on how to do this on a wide variety of browser and devices. You will find general information about cookies and details on how to delete cookies from your device.

DELIVERY COSTS

£0 - £20 ROYAL MAIL 1st CLASS £2.10 / 2nd CLASS £1.55

£20 - £75 ROYAL MAIL 1st CLASS £3.50 / 2nd CLASS £2.50

£75+ ROYAL MAIL 1st CLASS FREE